Support Policy

This Support Policy describes what support service you can expect from us for the ArcadeMate Products/Service.

Template/Theme Support

You will need to submit a ticket using the contact form from the contact page. We will not provide any type of support via Facebook, twitter or any forums.

Support Service Covers

We only support our Products. Our Support Service includes assistance with Template installations, configuration and use.

We provide support only for our template and not for 3rd party add-ons/modifications that is not related to our product.

Support Service Doesn’t Cover

Our Support Service does not cover 3rd Party products such as add-ons, plugins, customizations and services. We may require you to disable 3rd Party products which are installed alongside our Product before we will be able to assist you.

Customization

We sell our Product as it is. Please contact us here, For any request of modification such as custom logo, animated logo, header changes, ad placements, other technical customizations to the theme purchased at ArcadeMate.com. Charges vary depending upon the requirements and complexity of work.

General Support & Response Time

Our general support is available 24 hours from Monday to Friday. Although we are not super-humans or web-hosting companies to respond within minutes or hours. We strive to respond to all template queries within 48 hours, our actual response times may vary from 24 hours to 72 hours and we may take longer to respond to more advanced or technical support queries.

If you would like to contact us regarding account related issues or pre-sales questions please use our general contact form. We will respond to you as soon as possible.

Error & Bug Fixing

If you encounter any type of error or bugs with our templates(default). We will try to fix them all as quickly as possible after they are brought to our attention in proper way. Although Some errors and bugs can take some time to fix. We will keep you updated on this.